Senior IT Analyst and Research Computing professional with 15+ years of experience designing, supporting, and securing enterprise infrastructure across higher education, healthcare, managed services, and media organizations. Expertise includes Linux administration, HPC cluster management, Azure cloud services, cybersecurity, enterprise systems engineering, automation, and technical leadership. Proven track record of delivering scalable research computing platforms, leading complex infrastructure initiatives, and mentoring technical teams in high-availability environments.
Duke University – OASIS (Office of Academic Solutions and Information Systems) / Senior IT Analyst
Durham, NC | November 2020 – Present
- Lead administration and support of two High Performance Computing (HPC) environments (hybrid CPU and GPU workloads), running Nvidia’s Base Command Manager for orchestration and Slurm for workload management.
- Design and Manage HPC compute and storage resources, including architecture, networking (Infiniband and Ethernet), storage, capacity planning, performance optimization, and cost-efficiency analysis.
- Provide enterprise-level support for Linux (RHEL, Rocky Linux, Ubuntu, Mint), Windows Server, Windows Enterprise, and macOS environments across research, academic, and clinical operations.
- Develop and maintain automated monitoring, reporting, and alerting solutions to improve system visibility, operational efficiency, and service reliability.
- Collaborate with cloud and security engineering teams to evaluate, test, and implement security technologies including CrowdStrike, Tenable, and other endpoint protection solutions.
- Ensure HPC platforms meet institutional security, compliance, and operational best practices while maintaining an effective user experience for researchers.
- Administer Slurm workload management, user onboarding, storage allocations, and access controls for research computing environments.Partner with research laboratories to design, deploy, and support specialized computing solutions, including GPU-enabled workstations and small-scale HPC systems.
- Led identification and remediation of unauthorized network-attached devices during School of Medicine Network Access Control (NAC) deployment initiatives.
- Train and mentor IT analysts and support staff on security platforms, endpoint management solutions, network troubleshooting methodologies, and emerging technologies.
- Manage ServiceNow configuration and asset records for servers, applications, projects, and departmental technology resources.
- Create, package, and deploy software installations, security patches, and operating system updates to more than 11,000 managed endpoints using Tanium.
- Coordinate deployment of new infrastructure and research systems across multiple stakeholder groups while ensuring adherence to security and compliance requirements.
- Design and maintain secure research data storage solutions, including access auditing and compliance reporting.
- Administer enterprise mobile device management platforms including VMware AirWatch and Jamf Pro for Apple device lifecycle management.
Duke University – OASIS (Office of Academic Solutions and Information Systems) / IT Analyst
Durham, NC | September 2019 – October 2020
- Delivered end-user support for Windows, Linux, macOS, and mobile platforms across academic and research departments.
- Managed workstation, laptop, printer, and peripheral deployments, including system configuration, data migration, and user onboarding.
- Provided technical training and consultation to faculty, staff, and researchers while promoting adherence to institutional security standards.
- Served as a liaison between departmental users and specialized engineering teams to support research and technology initiatives.
- Administered user permissions, shared storage, distribution groups, and shared mailbox access.
- Maintained accurate asset inventories and technical documentation for supported environments.
- Provided audiovisual support and training for conference rooms, meetings, and departmental events.
- Proactively engaged with users to ensure successful issue resolution and identify opportunities for service improvement.
Digital Information Systems / Manager – Technical Support Services
Raleigh, NC | November 2018 – July 2019
- Led a technical services team responsible for managed IT operations across multiple client organizations.
- Consulted with executive leadership and stakeholders to assess current technology needs and develop strategic IT roadmaps.
- Managed cloud transformation initiatives, including Azure migrations, Azure Active Directory implementations, disaster recovery planning, and hybrid infrastructure deployments.
- Led Microsoft 365 and Exchange migration projects involving mailbox migrations, identity integration, and collaboration services modernization.
- Directed network infrastructure deployments including firewalls, routing, switching, wireless networking, VPN connectivity, and VoIP systems.
- Facilitated PCI compliance assessments and remediation efforts to improve customer security posture.
- Designed and implemented Active Directory environments, domain migrations, trust relationships, and enterprise backup solutions.
- Managed disaster recovery planning, business continuity testing, and ransomware recovery operations.
- Maintained public DNS infrastructure and coordinated service delivery with internet and telecommunications providers.
CenturyLink / Avaya NOC Technician
Wake Forest, NC | October 2018 – November 2018
- Work with multiple customers, each utilizing different processes, to perform move/add/change/delete requests and troubleshoot telephony issues
- Track service outages and other service affecting issues
- Handle internal and external customer ticket escalations via phone, email or HelpDesk Ticket
- Develop, maintain, and assist in training employees and customers
- Monitor and respond to alarms on customers equipment
WNCN / Senior IT Support Engineer
Raleigh, NC | June 2012 – October 2018
- Maintained and optimized mission-critical IT, broadcast engineering, and facility systems supporting a 24x7x365 television broadcast operation.
- Administered complex multi-segment network infrastructure, including enterprise user networks, high-bandwidth broadcast SAN environments, multicast video transport systems, transmitter management networks, weather systems, and public-facing streaming platforms.
- Led wireless infrastructure modernization initiatives, successfully migrating from Cisco Wireless LAN Controllers to Cisco Meraki access points while improving manageability and network reliability.
- Served as technical lead for major cross-functional infrastructure projects, including:
- Deployment of the Stratus video asset management system, encompassing hardware installation, systems integration, documentation, and end-user training.
- Consolidation and redesign of core network infrastructure, reducing complexity and improving resiliency with no significant service interruption.
- Microsoft Office 365 migration and enterprise Active Directory domain migration projects.
- Built, configured, and maintained Windows workstations, application servers, storage systems, and supporting infrastructure.
- Oversaw operating system, security, and endpoint protection patch management to maintain system stability and compliance with corporate standards.
- Designed and implemented proactive monitoring and alerting solutions for servers, environmental systems, remote facilities, power infrastructure, storage platforms, and critical broadcast equipment.
- Collaborated with engineering leadership to simplify broadcast signal paths and system workflows, reducing operational complexity, minimizing on-air disruptions, and accelerating incident resolution.
- Conducted root cause analysis and post-incident reviews for critical outages, developing corrective actions and long-term reliability improvements.
- Administered Avaya PBX infrastructure, including user provisioning, voicemail services, call routing, and telephony modernization initiatives.
- Partnered with vendors and corporate engineering teams to troubleshoot complex technical issues, validate fixes, and improve platform stability.
- Developed custom hardware and software solutions to address unique operational requirements, including broadcast automation enhancements and specialized production support systems.
- Automated repetitive operational processes through scripting and task scheduling, improving efficiency for content ingestion, broadcast asset management, archival workflows, and digital media distribution.
Hire Strategies / Freelance IT Support
Raleigh, NC | April – July 2014
- Lead transition from ISP hosted email to Gmail for Business
- Network and VOIP troubleshooting
- User support for MS Office Suite as well as file and printer sharing
- Windows Virus/Malware removal
WNCN / Director
Raleigh, NC | June 2007 – June 2012
- Direct assigned newscasts, special projects, and breaking news cutins
- Lead Production team during shows
- Continually train director team on new processes, procedures, and system capabilities
- Train new-hire Production team members including show directors and production staff
- Create new show effects in Production automation system and train team on proper use
- Assist Engineering, IT, and Satellite Operations
WSVN / Chyron Operator
Miami, FL | December 2006 – May 2007
- Responsible for composing and accurately displaying graphic information during live newscast, studio shows, and post production sessions.
- Train junior members of team on graphic systems and standard procedures
WSVN / Tape Operator
Miami, FL | October 2006 – December 2006
- Coordinate Video-tape playback for Newscasts, studio shows and post sessions
- Load and cue tape for playback
- Load monitor loops in video servers for studio monitors and
- Load video effects for Technical Directors
- Assist in ingest of live feeds for delayed playback during live shows
Advance Auto Parts / Assistant Manager
Plantation, FL | June 2004 – December 2006
- Lead team of 6-10 people in high volume store
- Coached Junior team members on helping customers identify the correct components customers need
- Commercial sales
- Inventory Management
- Responsible for presentation of store
Aquagenix / Lead Service Technician / Branch Mechanic
Pompano Beach, FL | October 2001 – May 2004
- Responsible for treating waterways for invasive plant species and algae at high profile sites including municipal waterways, BB&T Arena, and Sawgrass Mills Mall
- Maintain branch fleet of trucks, UTVs, Boats and spray equipment
- Install as well as perform routine maintenance on customer fountain pumps, lighting systems, and waterway aeration systems
- Maintain shop chemical, spare parts, and tool inventory